Privacy Policy

1. Introduction

The Sales Simulator respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and protect your information when you use our platform located at https://salessimulator.com.br.

This policy is in compliance with the General Data Protection Law (LGPD - Law No. 13.709/2018) and describes your rights regarding the processing of your personal data.

2. Data Collected

We collect the following types of data when you use Sales Simulator:

2.1. Registration Data

• Full name
• Email address
• Company/office information
• Authentication data (encrypted passwords)

2.2. Platform Usage Data

• History of simulations performed
• Conversations and interactions during simulations
• Performance metrics and evaluations
• Navigation and behavior data on the platform
• Simulation profile information (difficulty level, objection types, etc.)

2.3. Technical Data

• IP address
• Browser and device type
• Date and time of access
• Pages visited
• Operating system information

3. Purpose of Data Processing

We use your personal data for the following purposes:

• Provide and improve Sales Simulator platform services
• Process and analyze sales simulations using artificial intelligence
• Generate performance reports and real-time metrics
• Personalize your experience on the platform
• Communicate with you about your account and our services
• Send updates, notifications, and relevant information
• Ensure security and prevent fraud
• Comply with legal and regulatory obligations
• Conduct statistical analyses and research to improve our services

4. Legal Basis for Processing

The processing of your personal data is carried out based on the following legal foundations provided by LGPD:

• Contract execution: To fulfill requested services
• Consent: When you provide express consent
• Legitimate interest: To improve our services and security
• Legal obligation compliance: To meet legal requirements

5. Use of Artificial Intelligence

Sales Simulator uses artificial intelligence technologies, including OpenAI GPT-4o, to process and analyze simulations. This involves:

• Processing simulation conversations through AI models
• Performance analysis and automated feedback generation
• Data storage in vector databases (Pinecone) for service improvements

Your data may be shared with AI service providers as necessary for the platform's operation, always in compliance with this policy and LGPD.

6. Data Sharing

We may share your personal data in the following situations:

6.1. Service Providers

We share data with third-party service providers who assist us in platform operations:

• OpenAI: For processing simulations with artificial intelligence
• Pinecone: For storage and processing of vector data
• Vercel: For platform hosting and infrastructure
• Neon: For PostgreSQL database storage
• Stripe: For payment processing (when applicable)

6.2. Legal Requirements

We may disclose your data if required by law, court order, or legal process, or to protect our rights, property, or security.

6.3. With Your Company/Office

If you are part of a registered company or office, we may share aggregated performance data with authorized managers and leaders of your organization.

7. Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

• Data encryption in transit and at rest
• Role-based access controls
• Regular security monitoring
• Encrypted passwords and secure authentication
• Regular data backups

Your data is stored on secure servers and maintained for the time necessary to fulfill the purposes described in this policy or as required by law.

8. Your Rights under LGPD

In accordance with the General Data Protection Law, you have the following rights:

• Confirmation and access: Obtain confirmation about the processing of your data and access to processed data
• Correction: Request correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion: Request deletion of unnecessary or excessive data
• Portability: Request data portability to another service provider
• Deletion of personal data: Request deletion of personal data processed with your consent
• Consent revocation: Revoke your consent at any time
• Opposition: Oppose processing based on legitimate interest
• Review of automated decisions: Request review of decisions made solely by automated processing

To exercise any of these rights, contact us through the channels indicated in the Contact section of this policy.

9. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on the platform, analyze usage, and personalize content. You can manage your cookie preferences through your browser settings.

Types of cookies used:

• Essential cookies: Necessary for basic platform operation
• Authentication cookies: To keep your session active
• Analytics cookies: To understand how you use the platform

10. Data Retention

We maintain your personal data only for the time necessary to fulfill the purposes described in this policy, except when retention is necessary to:

• Comply with legal, contractual, or regulatory obligations
• Resolve disputes and enforce our legal agreements
• Maintain security and prevent fraudulent activities

When your data is no longer necessary, it will be securely deleted or anonymized.

11. International Data Transfer

Some of our service providers may be located outside Brazil. When we transfer personal data to other countries, we ensure that such transfers comply with LGPD and that appropriate protection measures are implemented.

12. Privacy of Minors

Sales Simulator is not directed at minors under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor without appropriate consent, we will take measures to delete such information.

13. Changes to this Policy

We may update this Privacy Policy periodically. When we make significant changes, we will notify you by email or through a notice on our platform. We recommend that you review this policy regularly to be aware of how we protect your data.

The "Last updated" date at the top of this page indicates when the policy was last reviewed.

14. Contact and Data Protection Officer

If you have questions about this Privacy Policy, wish to exercise your rights under LGPD, or have concerns about the processing of your personal data, contact us through the form below:

We will respond to your requests within a maximum period of 15 (fifteen) days, as provided by LGPD.

15. Supervisory Authority

If you believe that the processing of your personal data violates LGPD, you have the right to file a complaint with the National Data Protection Authority (ANPD):

• Website: www.gov.br/anpd